Responsibilities:

• Provides a range of I&IT business analysis services for diverse needs.
• Interacts with stakeholders to understand requirements through various methods.
• Prepares and advises on business analysis policies and best practices.

 

General Skills:

• Leads business analysis to assess problems/opportunities and document requirements.
• Applies re-engineering concepts for business improvements.
• Conducts detailed business analysis aligned with project management methodologies.
• Develops strategies, business cases, cost-benefit analyses, and feasibility studies.
• Establishes processes for requirements gathering (e.g., JAD sessions, interviews).
• Performs business modelling, data modelling, and flow modelling.
• Defines business rules and non-functional requirements for projects.
• Monitors progress, resolves issues, and reports to management.
• Develops performance measures and traceability matrices for evaluation.

 

Experience:

• Developing strategies and conducting cost-benefit analysis.
• Gathering requirements, creating documentation, and engaging stakeholders.
• Using CASE tools for documenting requirements.
• Awareness of emerging I&IT trends and technologies.

 

Communication and Team Skills:

• Excellent analytical, problem-solving, and decision-making abilities.
• Strong verbal and written communication, interpersonal, and negotiation skills.
• Proven ability to meet deadlines as a team player.

 

Desirable Skills:

• Experience with information retrieval packages.
• Knowledge of Information Management principles and practices.
• Translating business/data requirements into technical specifications.
• Familiarity with various business analysis methods and tools.
• Experience in structured, object-oriented, and agile methodologies.
• Developing performance measures for business analysis and follow-up.
• Understanding of AODA and related standards.

 

Requirements:

 

The Consultant will be responsible for providing some or all of the following services:

1. Business Analysis and Design

2. Development/maintenance of documentation as per Methodology (UPM)

3. Incident management/support

 

The Consultant will also be responsible for providing the following services:

• Complete work as assigned
• Provide progress/status information to Client Management
• Comply with Client security procedures and practices
• Comply with Client Conflict of Interest, and Confidentiality Guidelines
• Provide skills / knowledge transfer to appropriate Client staff.

 

Required Skills

• Demonstrated experience gathering requirements, translating business documents into technical specifications
• Demonstrated experience presenting findings to both to client and to technical resources
• Demonstrated experience in accounting principles /financial analysis
• Demonstrated experience leading development/support teams supporting multi-dimensional and relational database and their applications for effective planning, budgeting, strategizing, and forecasting procedures
• Demonstrated experience designing and developing complex applications utilizing Relational and multi-dimensional databases
• Sound and current knowledge of planning and budgeting processes and practices as applied within the OPS
• Sound and current knowledge of Project Management and system development practices within the OPS.
• The Consultant must be able to demonstrate the ability to deal tactfully with people and have excellent interpersonal communication skills both verbal and written.

 

Evaluation Criteria

Experience and Skill Set Requirements:

 

30% - Business Analysis:

• Knowledge of business analysis including enterprise level and client program area business analysis and modelling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning

 

20% - IT Knowledge and Experience:

• Software development life cycle, design, development and integration; database concepts; user interface design principles
• Knowledge of enterprise architectural concepts specifically in the area of business architecture
• knowledge of current trends and emerging technologies, specifically as it relates to business driven IT solutions

 

20% - Communication Skills:

• Provide consultation and advice to senior cluster management and staff
• Client relationship management skills demonstrated through experience in business analysis
• Excellent team leadership, presentation, facilitation and negotiation skills

 

15% - Analytical and Problem Solving Skills:

• Accurately assess clients` business requirements and identify best technology solutions
• Experience monitoring project progress, resolving problems and reporting issues to ensure clients expectations are satisfied in the most cost-effective manner
• Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources

 

15% - Project Management:

• Knowledge of service delivery management, portfolio, and program and project management in complex and dynamic IT environments
• Experience working in environments of change management, quality assurance, risk management, disaster recovery planning, and business continuity planning
• Knowledge of project management methodologies and practices to participate in and/or lead multiple, broad scope business IT initiatives

 

MUST HAVES:

• Knowledge of business analysis including enterprise level and client program area business analysis and modelling expertise; related business analysis tools ,technology, processes, and methodologies; business analysis-related technical and business planning
• Software development life cycle, design, development and integration; database concepts; user interface design principles
• Knowledge of enterprise architectural concepts specifically in the area of business architecture
• Provide consultation and advice to senior cluster management and staff
• Client relationship management skills demonstrated through experience in business analysis