Join our team as a Product Manager to lead the full lifecycle of the CCPay Online Payment Service, aligning product delivery with organizational strategy and client needs. You’ll drive product vision, gather and prioritize requirements, enhance customer experience, and oversee onboarding for new and existing clients. Working in a hybrid environment (3 days onsite, 2 remote), you’ll collaborate with cross-functional teams to translate strategy into execution, manage product pricing and positioning, and drive successful launches. Ideal for professionals with experience in payment solutions, product evangelism, and market growth, who can manage multiple priorities and build strong stakeholder relationships.

 

Responsibilities:

• Responsible for the product planning and execution throughout the product lifecycle for the CCPay Online Payment Service (CCPay), including, but not limited to:
  • Gathering and prioritizing product and client requirements
  • Refine the product vision as required
  • Ensuring that the product supports the organization's overall strategy and goals in alignment with OPS I&IT corporate policies
  • Provide support to the core CCPay team and key stakeholders
• Gain a deep understanding of client experience:
  • Identify and fill product gaps
  • Generate new ideas that grow market share
  • Improve client experience and support business process improvements
  • Onboard new clients and manage existing client needs
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on organization and client impact
• Work closely with the core CCPay team to complete deliverables with time sensitive deadlines and optimal resources to manage competing priorities
• Drive product launches including working with the core CCPay team, executives, and other product management team members
• Evaluate client on-boarding plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the CCPay team by engaging clients to solicit feedback on CCPay products and services

 

General Skills:

• Experience delivering MRDs and PRDs with prioritized features and corresponding justification
• Experience working with diverse parties not limited to technical staff and non-technical subject matter to assess partnerships and client opportunities
• Experience running beta and pilot programs with early-stage products and samples becoming an expert of CCPay 
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Skills

Experience and Skill Set Requirements

Evaluation Criteria for Product Manager 

 

1. Product Planning and Execution (30%)
   1. Payment Solution Knowledge: Experience with managing and implementing a payment solution. 
   2. Gathering and prioritizing product and customer requirements
   3. Defining the product vision
   4. Ensuring the product supports the company’s overall strategy and goals
2. Customer Experience and Market Growth (30%)
   1. Gaining a deep understanding of customer experience
   2. Identifying and filling product gaps
   3. Generating new ideas that grow market share
   4. Improving customer experience
   5. Driving growth
3. Stakeholder Management and Communication (20%)
   1. Creating buy-in for the product vision both internally and with key external partners
   2. Acting as a product evangelist to build awareness and understanding
   3. Representing the company by visiting customers to solicit feedback
4. Product Strategy and Development (20%)
   1. Developing product pricing and positioning strategies
   2. Translating product strategy into detailed requirements and prototypes
   3. Scoping and prioritizing activities based on business and customer impact
   4. Working closely with engineering teams to deliver with quick time-to-market and optimal resources
   5. Driving product launches including working with public relations team, executives, and other product management team members

Supplier Comments

Maximum Number of Submissions - one (1)

Hybrid - Candidate MUST work 3 days onsite and 2 days remote

 

MUST HAVES:

Payment Solution Knowledge: Experience with managing and implementing a payment solution. 

 

Nice to Have:

CCPay Online Payment Service (CCPay),